Job Post Information* : Posted Date 3 weeks ago(09/08/2022 1:27 PM)
Location : City
Employment Type
Extended Seasonal Full Time
Wage (Gross)
USD $60,000.00/Yr.
Job ID # (iCIMS)

What perks can you expect?

/ Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences.

What will you do in this job?

The Retail Operations Manager is responsible for the procurement and distribution of retail products for the Alaska Collection to multiple business locations. They are responsible for directing and the administration of daily operations for the Kenai Fjords Gift Shops to include, but not limited to: inventory, cash accountability, staff training, scheduling, and ensuring excellent guest service. The Retail Operation Manager is responsible for hiring and training staff for the Retail Gift Shop to be efficient, courteous and dedicated team members and ensure guests’ expectations are exceeded and that merchandise is presented in a professional manner. The Retail Operations Manager must also maintain store cleanliness for safety and appearance and maintain store inventory for security and maximum profitability.

  • Oversees procurement, distribution and product placement of retail products for the Alaska Collection to multiple business locations
  • Oversees daily operations of the Kenai Fjords Tours retail stores
  • Provides guidance and tools to encourage staff’s engagement, successfulness and effectiveness. Actively supervises a diverse staff responsible for a variety of gift shop and warehouse inventory services
  • Responsible for developing, maintaining and implementing training for guest service and safety standards
  • Works directly with Kenai Fjords Tours Warehouse Inventory Manager and Kenai Fjords Tours General Manager for procurement of goods for maximum profitability and budget constraints
  • Handles complaints efficiently and in the best interest of the guest
  • Maintains safety and security measures within the store for guests, employees, and property
  • Works closely with managers and key personnel at all Alaska Collection properties to ensure excellent guest service
  • Prepares paperwork for accounting of daily sales and gift shop operation
  • Attends trade show events and industry events as requested
  • Works directly with accounting department to provide cash accountability
  • Receives and displays all inventory
  • Works with other departments and properties for transfers of retail inventory for maximum profitability
  • Performs other duties as are appropriate and as assigned


What skills and experience do you need for this job?

  • Some college education with an emphasis in Business, Management, Accounting or other related field
  • 3 years’ progressively responsible related experience; or any combination of education, training and/or experience that provides the required skills, knowledge and abilities
  • Must have a valid driver’s license
  • Experience in the Alaska tourism industry preferred
  • Strong commitment to working as a team with an ability to foster strong working relationships.
  • Excellent organizational skills with attention to timeliness
  • Excellent hospitality mindset and guest service skills, including dedicated service to “internal customers.”
  • Strong attention to detail for planning and execution
  • Resourceful, adaptable, resilient, and having a strong sense of self-awareness.
  • Ability to organize and prioritize multiple tasks in a fast-paced environment.
  • Ability to build & maintain professional relationships required within all divisions of the Alaska Collection, Pursuit and our suppliers & vendors
  • Reputation as a solid team player.
  • Excellent written and verbal communication skills.
  • Strong sense of urgency.

What will your work environment be like?

We wake up every day to greet glaciers, mountain peaks and pristine lakes. At Pursuit, we live the dream. We’re
united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team
members and guests create inspiring memories they will share with their friends and families for years to come.
It’s all about sharing our amazing destinations.


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