IT Infrastructure Manager

Job Post Information* : Posted Date 3 weeks ago(06/08/2022 11:42 AM)
Location : City
Employment Type
Regular Full Time
Wage (Gross)
USD $75,000.00/Yr.
Job ID # (iCIMS)

What will you do in this job?



The IT Infrastructure Manager, Alaska Collection is tasked with managing technology network installation, support and ongoing operations across all Alaska Collection properties. This position coordinates with all business partners to provide optimal IT services through Pursuit.

This position will proactively find ways to support infrastructure operations and The Alaska Collection (TAC) IT division including ticket management and monitoring for issues in your geography. 


Wage Range: $75,000 - $90,000

  • Primary responsibility is the installation of and day to day support of IT services for all Alaska Collection properties
  • Supervises all IT Infrastructure staff
  • Implement IT projects
  • Advanced technical support for all IT issues and challenges
  • Responds to and investigates all major and minor IT or system issues
  • Submits change control requests as appropriate
  • Makes recommendations to management on need for new equipment and any necessary upgrades to existing infrastructure, to meet the demands of business and the underlying network infrastructure
  • General technical trouble shooting and consultation with team
  • Plans and prepares for the growth of Infrastructure
  • Maintains current systems; including hardware support, software support and applications of all systems
  • Work independently to perform aforementioned tasks
  • Performs other duties as required

What skills and experience do you need for this job?

  • Information Technology degree, related education preferred, certifications helpful.
  • Minimum 3 years IT Administrative experience
  • Experience in desktop computing, and applications specific to hospitality industry
  • Combination of experience and education that mirrors job duties
  • A positive team attitude and strong interpersonal and guest service skills required for effectively communicating with all personnel; both verbally and written
  • Experience in desktop computing, Point of Sale systems, and applications specific to hospitality industry helpful. IE: Maestro PMS, Retail Pro, and Micros
  • VMWare and other virtualization platforms experience helpful
  • Demonstrates excellent organizational and technical skills
  • Ability to provide fast, efficient quality services to business partners
  • Knowledge and understanding of PCI compliance helpful
  • Network support experience helpful
  • Point to Point Wireless knowledge/experience preferred
  • Demonstrated leadership experience
  • Emphasis on sharing of knowledge through good communication, peer training and written documentation
  • Strong interpersonal skills
  • Positive customer service and team attitude
  • Ability to provide quality services and support to business partners
  • Excellent organization and communication skills

Critical Competencies for Success

  • Strong commitment to working as a team with an ability to foster strong working relationships, gain agreement on timelines and manage both external and internal stakeholder requirements.
  • Frequent travel to properties required
  • Flexibility and willingness to work with a geographically dispersed team in a broad range of time zones.
  • Resourceful, adaptable, resilient, and having a strong sense of self-awareness.
  • Ability to organize and prioritize multiple tasks in a fast-paced environment.
  • Excellent written and verbal communication skills.
  • Excellent hospitality mindset and guest service skills, including dedicated service to both internal and external clients.
  • Strong sense of urgency.
  • A natural drive and curiosity about the business and what “could be…”

This list describes at a high level what an IT Manager at TAC does, but no job description can anticipate every single task, issue or project that could come up.  Pursuit reserves the right to adjust, reduce, add, or change job tasks as needed for the success of the business.


To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job.  Pursuit strongly recommends all employees to be fully vaccinated against COVID-19.  This role does require domestic and international travel and attendance at conferences which may require proof of vaccination.

What will your work environment be like?

This role is based in Anchorage, AK. Legal ability to work in the US is required. Please note that this role is not 100% remote.


Pursuit is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world’s leading provider of experiential adventure travel.


We deliver rich travel experiences to the global market in iconic destinations through its unique hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours and travel products. Today, the company enjoys strong perennial demand with operations in or adjacent to Banff, Jasper and Waterton Lakes National Parks in Canada, and Glacier and Denali National Parks in the United States in addition to FlyOver Canada in Vancouver, B.C., FlyOver Iceland in Reykjavik, FlyOver Las Vegas and coming soon – two new FlyOver attractions in Chicago and Toronto. The company is executing an aggressive growth strategy, expanding into multiple geographies and iconic locations that enjoy perennial visitor demand.


We are strengthening and improving our culture, our attractions and our operations to deliver unforgettable guest and staff experiences. We will work hard to refine and execute our strategic plan for the expansion of the business, accelerate profitable revenue growth through strategic capital deployment, drive strong organic growth of our existing businesses, and acquire unique and complementary businesses. We work tirelessly to build a strong entrepreneurial, fun and rewarding culture for our team members.

EEO Information

Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.


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